Policies & documents
Policies & documents
Our full set of 22 policies and forms for the X80, operated by Albatross Coaches. Each opens as a PDF — tap to read or download.
Travel & bookings
Booking & Cancellation Policy
The terms for booking travel and how cancellations are handled.
View PDF ↗Refund Policy
When and how refunds are given, and what isn’t refundable.
View PDF ↗Trip Change & Rescheduling Policy
How changes or rescheduling to a booked trip are managed.
View PDF ↗Delay & Breakdown Policy
What to expect if a service is delayed or a vehicle breaks down.
View PDF ↗Luggage Policy
What you can bring on board and how luggage is handled.
View PDF ↗Lost Property Policy
What happens to belongings left on board and how to claim them back.
View PDF ↗Passengers, safety & vehicles
Passenger Conduct Policy
The standards of behaviour expected from passengers on board.
View PDF ↗Passenger Safety Policy
How we keep passengers safe before, during and after the journey.
View PDF ↗Code of Practice for Disabled Customers
Our commitment to accessible travel and support for disabled customers.
View PDF ↗Child & School Trip Safeguarding Policy
Safeguarding measures for children and school-group travel.
View PDF ↗Health & Safety Policy
How we meet our health and safety responsibilities.
View PDF ↗Incident & Accident Reporting Policy
How incidents and accidents are recorded, reported and investigated.
View PDF ↗Vehicle Maintenance & Inspection Policy
How vehicles are maintained and inspected to stay safe and roadworthy.
View PDF ↗Data protection & privacy
Data Protection & Information Security Policy
How we protect personal data and keep information secure.
View PDF ↗Data Protection Statement
A summary of your data protection rights under UK GDPR.
View PDF ↗Cookie Policy
How this website uses cookies and similar technologies.
View PDF ↗CCTV & Video Surveillance Policy
How CCTV on our vehicles and premises is used and managed.
View PDF ↗Breach Notification Policy
How a personal-data breach would be handled and reported.
View PDF ↗Data Protection Impact Assessment (DPIA) Policy
How privacy risks are assessed for projects handling personal data.
View PDF ↗Subject Access Request
Your right to request the personal data we hold about you.
View PDF ↗FormSubject Access Request Form
The form to request a copy of your personal data.
View PDF ↗FormWithdrawal of Consent Form
The form to withdraw consent for use of your personal data.
View PDF ↗Need a document in another format, or have a question about any of these? Get in touch via the info@albatrosscoaches.com address on our about page.