Policies & documents

Our full set of 22 policies and forms for the X80, operated by Albatross Coaches. Each opens as a PDF — tap to read or download.

Travel & bookings

Booking & Cancellation Policy

The terms for booking travel and how cancellations are handled.

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Refund Policy

When and how refunds are given, and what isn’t refundable.

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Trip Change & Rescheduling Policy

How changes or rescheduling to a booked trip are managed.

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Delay & Breakdown Policy

What to expect if a service is delayed or a vehicle breaks down.

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Luggage Policy

What you can bring on board and how luggage is handled.

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Lost Property Policy

What happens to belongings left on board and how to claim them back.

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Passengers, safety & vehicles

Passenger Conduct Policy

The standards of behaviour expected from passengers on board.

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Passenger Safety Policy

How we keep passengers safe before, during and after the journey.

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Code of Practice for Disabled Customers

Our commitment to accessible travel and support for disabled customers.

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Child & School Trip Safeguarding Policy

Safeguarding measures for children and school-group travel.

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Health & Safety Policy

How we meet our health and safety responsibilities.

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Incident & Accident Reporting Policy

How incidents and accidents are recorded, reported and investigated.

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Vehicle Maintenance & Inspection Policy

How vehicles are maintained and inspected to stay safe and roadworthy.

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Data protection & privacy

Data Protection & Information Security Policy

How we protect personal data and keep information secure.

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Data Protection Statement

A summary of your data protection rights under UK GDPR.

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Cookie Policy

How this website uses cookies and similar technologies.

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CCTV & Video Surveillance Policy

How CCTV on our vehicles and premises is used and managed.

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Breach Notification Policy

How a personal-data breach would be handled and reported.

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Data Protection Impact Assessment (DPIA) Policy

How privacy risks are assessed for projects handling personal data.

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Subject Access Request

Your right to request the personal data we hold about you.

View PDF ↗Form

Subject Access Request Form

The form to request a copy of your personal data.

View PDF ↗Form

Withdrawal of Consent Form

The form to withdraw consent for use of your personal data.

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Need a document in another format, or have a question about any of these? Get in touch via the info@albatrosscoaches.com address on our about page.