Terms & conditions

Fares & tickets

All fares are returns, per person, paid on board by contactless or cash. Tickets are valid only for the date of travel. Please retain your ticket for the return journey.

Student fares & the Sunday Special

Student fares (including the £10 Sunday Special return from Derby) are available only on production of a valid student pass. The Sunday Special applies on Sundays only.

Child fares

Child fares apply to children aged 5–18. Children under 5 travel free when accompanied by a fare-paying adult and not occupying a seat required by another passenger.

Closing-time policy

Operating times are based on the resort’s planned closing times at the start of the season. Return buses leave Alton Towers 15 minutes after the published closing time. Should the resort’s planned closing times change, buses will still run to the published schedule unless advertised otherwise on this website. Please check this site before you travel.

Refunds

As tickets are bought on board for same-day travel, refunds are not generally offered. In the event of a cancelled service, contact Albatross Coaches using the details on the about page.

Accessibility

We aim to accommodate all passengers. Wheelchair users and those with reduced mobility should contact us before travelling so we can help.

Photo credits

Alton Towers photography used under Creative Commons licences, via Wikimedia Commons: Nemesis by Cls With Attitude (CC BY-SA 3.0), The Wicker Man by Henry Burrows (CC BY-SA 2.0), Oblivion by MasterEditor99 (CC BY-SA 3.0), Alton Towers historic gardens by Stuart Logan (CC BY-SA 2.0), Galactica by BBell245 (CC0).

Placeholder terms for build. Final copy (refund policy, liability, operator licence) to be confirmed before launch.